Welcome to Shop Rooibos. These Terms and Conditions govern your use of this website and any purchases made through it. By placing an order, you agree to the terms set out below.

This site is operated by Vicky Pingo, an independent Annique consultant. Products sold are genuine Annique products, supplied through my independent consultant account.

1. Orders

• All orders are subject to product availability. If an item is out of stock after you order, we will contact you to offer a substitute, a delay, or a full refund.
• Prices are listed in South African Rand (ZAR) and are subject to change without notice. The price charged will be the price displayed at the time your order is placed.
• We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

2. Payment

• Payments are processed securely through PayFast. We do not store your card or banking details.
• Orders are only confirmed and processed once payment has been successfully received.

3. Cancellations

• You may cancel your order free of charge at any time before it has been dispatched. Please contact us as soon as possible to request a cancellation.
• In line with South African consumer protection law, you also have the right to cancel your order within 7 (seven) business days of receiving your goods, without needing to provide a reason, subject to the return conditions in Section 4 below.
• To cancel, please contact us at vicky@shoprooibos.co.za with your order number.

4. Returns & Refunds

We want you to be happy with your purchase. If you are not satisfied, the following applies:

Change of mind / cooling-off returns

• You may return unopened, unused, and resalable products within 7 business days of delivery for a full refund of the product price.
• For hygiene and safety reasons, opened or used cosmetic and skincare products cannot be returned unless they are faulty or defective.
• Items marked as Special Offers / sale items are final sale and not eligible for change-of-mind returns, unless faulty.
• Return shipping costs for change-of-mind returns are the responsibility of the customer, unless the return is due to our error.

Faulty or defective products

• If a product arrives damaged, faulty, or incorrect, please contact us within 7 business days of delivery with your order number and photos of the issue.
• We will arrange a replacement, exchange, or full refund (including original delivery costs) for faulty or defective items, at no cost to you.

Refund process

• Once a return is received and inspected, we will notify you of the outcome.
• Approved refunds will be processed back to your original payment method within 7–14 business days.
• Refunds are issued via PayFast to the original payment method used.

How to request a return

Please contact us at vicky@shoprooibos.co.za with your order number and reason for return before sending anything back, so we can guide you through the process.

5. Delivery

We deliver nationwide within South Africa.

Standard delivery

• Flat rate: R83 per parcel
• Delivery time: 2–3 working days to main centres; 4–5 working days to regional centres and outlying areas
• Orders of R6,000 or more qualify for free delivery

PEP / PostNet store delivery

• Flat rate: R69 per parcel
• PEP store delivery: 4–5 working days
• PostNet store delivery: 2–3 working days to main centres; 3–5 working days to regional centres

Outlying areas

Standard courier delivery is not available to certain outlying areas, farms, or addresses on gravel roads. For these areas, please select the PEP/PostNet store delivery option at checkout.

Delivery confirmation

• You will receive tracking/order confirmation details once your order has been dispatched.
• Please ensure your delivery address and contact details are accurate at checkout, as we are not responsible for delays or non-delivery due to incorrect address information provided.

6. Consumer Rights

Nothing in these Terms limits your rights under the South African Consumer Protection Act (CPA) 68 of 2008 or the Electronic Communications and Transactions Act (ECT Act) 25 of 2002. Where these Terms conflict with your statutory rights, your statutory rights take precedence.

7. Contact Us

For any questions about orders, returns, or delivery, please contact:

• Vicky Pingo
• 063 173 1294
• vicky@shoprooibos.co.za